Faneuil [FAN-yuhl], Inc., is a nationally recognized leader in technology-enabled customer service, utilizing in-person and automated service delivery, particularly in complex, highly regulated environments in which precision and mastery of guidelines are of critical importance. Utilizing advanced applications and a team of more than 3,000 service professionals, Faneuil delivers broad customer care support to several diverse industries ranging from utilities, transportation, government services, and healthcare, to technology services, education and financial services, always with the goal of building its clients’ brands by providing exemplary customer service. The company was recognized by the Martinsville Campus as the Distinguished Community Employer for the recent term.
“Since launching our Martinsville, Virginia operations in 2010, we have benefited from our collaborative relationship with National College in identifying qualified students and graduates to be considered for permanent employment opportunities in our multichannel customer care environment,” said Kathy Johnson, Faneuil Operations Manager. “We are always looking for hard-working, career-minded people who are appropriately qualified and have a heart for customer service. National College has been a valued resource to us in that initiative, and we look forward to the continuation of that partnership in the years ahead.”
Pictured (l) to (r): Dawn Hundley, Human Resources Generalist, Annette Lawson, Career Center Director, and Kathy Johnson, Operations Manager
If you would rather speak with a representative over the phone, call 888.956.2732.